Privacy Policy
Last updated: February 02, 2021
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
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Account means a unique account created for You to access our Service or parts of our Service.
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Princess Cosmetics Trading, Mansoura Building 86, Street 850, Zone 25.
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Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
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Country refers to: Qatar
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Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
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Personal Data is any information that relates to an identified or identifiable individual.
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Service refers to the Website.
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Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
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Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
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Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Website refers to Princess Cosmetics, accessible from https://www.princesscosmeticsqa.com/
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
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Email address
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First name and last name
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Phone number
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Address, State, Province, ZIP/Postal code, City
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Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
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To provide and maintain our Service, including to monitor the usage of our Service.
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To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
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For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
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To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
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To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
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To manage Your requests: To attend and manage Your requests to Us.
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For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
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For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
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With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
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For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
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With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
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With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
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With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
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With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
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Comply with a legal obligation
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Protect and defend the rights or property of the Company
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Prevent or investigate possible wrongdoing in connection with the Service
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Protect the personal safety of Users of the Service or the public
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Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
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By email: princesscosmeticsqatar@gmail.com
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By visiting this page on our website: https://www.princesscosmeticsqa.com/
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By phone number: 50378207
ORDERS
Ordering via our website is quick and simple. Just create an account, input your Name, Email address, and password, and you're all set.
الطلب عبر موقعنا الإلكتروني سريع وبسيط. ما عليك سوى إنشاء حساب وإدخال اسمك وعنوان بريدك الإلكتروني وكلمة المرور، وستكون جاهزًا.
To update your details, go to your account, find View Address at the bottom, select edit, and input the new information. You can also designate it as the default address.
لتحديث التفاصيل الخاصة بك، انتقل إلى حسابك، وابحث عن عرض العنوان في الأسفل، وحدد تعديل، وأدخل المعلومات الجديدة. يمكنك أيضًا تعيينه كعنوان افتراضي.
We do not work with discount codes a lot. We do our best to always offer the best price as possible, thus we do not offer discount codes for new customers, nor due to a certain value of the order. If we offer a discount code due to a certain promotion organized by us - it is a limited time offer and the information about the code will be provided clearly on our website, along with the information about the campaign.
We also offer special campaigns that all customers love with a lot of discounts, and giveaways. We cannot reveal our secrets ahead of time but all promotions are advertised on our website, Facebook and Instagram.
نحن لا نعمل مع رموز الخصم كثيرا. نحن نبذل قصارى جهدنا لتقديم أفضل سعر ممكن دائمًا، وبالتالي لا نقدم كوبونات خصم للعملاء الجدد، ولا بسبب قيمة معينة للطلب. إذا قدمنا رمز خصم بسبب عرض ترويجي معين نظمناه - فهو عرض لفترة محدودة وسيتم توفير المعلومات حول الرمز بشكل واضح على موقعنا الإلكتروني، إلى جانب المعلومات حول الحملة.
كما نقدم حملات مميزة يحبها جميع العملاء مع الكثير من الخصومات والهدايا. لا يمكننا الكشف عن أسرارنا في وقت مبكر ولكن يتم الإعلان عن جميع العروض الترويجية على موقعنا الإلكتروني وفيسبوك وإنستغرام.
Our team works hard to pick and pack your orders as quickly as possible therefore there's a very limited amount of time after an order has been placed, when we may be able to cancel or amend your order.
If you haven't receive your schedule delivery from us. You may email us at princesscosmeticsqatar@gmail.com, message us by WhatsApp +974 5509 9240 or by Facebook/Instragram messenger.
يعمل فريقنا بجد لاختيار طلباتك وتعبئتها في أسرع وقت ممكن، وبالتالي هناك فترة زمنية محدودة جدًا بعد تقديم الطلب، حيث قد نتمكن من إلغاء طلبك أو تعديله.
إذا لم تتلق تسليم الجدول الزمني الخاص بك منا. يمكنك مراسلتنا عبر البريد الإلكتروني على princesscosmeticsqatar@gmail.com أو مراسلتنا عبر WhatsApp +974 5509 9240 أو عبر Facebook/Instragram messenger.
Order Confirmation
If you place your order using your email address, you will automatically receive an order confirmation email containing your order number and details. Please double-check your items, mobile number, and delivery location. If you notice any errors, contact us immediately via WhatsApp at +974 5509 9240.
If you place your order using your mobile number, please note that our system currently does not send SMS order confirmations. If “Order Confirmed” appears after checkout, your order has been successfully submitted. You may also take a screenshot of the confirmation page and contact us via WhatsApp if you need assistance.
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Free Delivery & Minimum Order
Free delivery is available when you meet the minimum order amount required for your location. Please check the minimum spend and applicable delivery charge for your area at the bottom of this page before placing your order.
If an incorrect delivery location is selected during checkout, our delivery team will contact you via WhatsApp. You may either pay the applicable delivery charge or add more items to meet the free-delivery minimum for your location.
تأكيد الطلب
عند إتمام طلبك باستخدام عنوان بريدك الإلكتروني، ستتلقى تلقائياً رسالة تأكيد تتضمن رقم الطلب وتفاصيله. يرجى التحقق جيداً من المنتجات المختارة ورقم هاتفك المحمول وعنوان التوصيل؛ وفي حال ملاحظة أي خطأ، يرجى التواصل معنا فوراً عبر واتساب على الرقم 9240 5509 974+.
إذا قمت بإتمام طلبك باستخدام رقم هاتفك المحمول، يرجى العلم بأن نظامنا لا يرسل حالياً رسائل نصية قصيرة (SMS) لتأكيد الطلب. إذا ظهرت عبارة "تم تأكيد الطلب" (Order Confirmed) بعد إتمام عملية الدفع، فهذا يعني أنه قد تم تقديم طلبك بنجاح. كما يمكنك التقاط صورة شاشة لصفحة التأكيد والتواصل معنا عبر واتساب إذا كنت بحاجة إلى المساعدة.
توصيل مجاني وحد أدنى للطلب
يتوفر التوصيل المجاني عند استيفاء الحد الأدنى لقيمة الطلب المحدد لمنطقتك. يرجى التحقق من الحد الأدنى للإنفاق ورسوم التوصيل المطبقة في منطقتك والموضحة أسفل هذه الصفحة قبل إتمام الطلب.
في حال اختيار موقع توصيل غير صحيح أثناء إتمام الطلب، سيتواصل معك فريق التوصيل عبر واتساب؛ وحينها يمكنك إما دفع رسوم التوصيل المقررة أو إضافة المزيد من المنتجات للوصول إلى الحد الأدنى لقيمة الطلب الذي يتيح التوصيل المجاني لمنطقتك.
Yes we do! Please send us the product photo and full product name via Whatsapp at +974 5018 1366 or email us at princesscosmeticsqatar@gmail.com.
Note: We cannot ensure we can fulfill all your requirements but we will make every effort to do so. All preorder products are sourced directly from the official retailer and Brand manufacturer.
Conditions:
- Customer patience is required. No expedited orders, potential delays might be during product sourcing, shipping, and customs clearance.
- No order cancellations after confirmation, as this may result in a ban on future purchases with us.
نعم فعلنا! يرجى إرسال صورة المنتج واسم المنتج بالكامل عبر الواتساب على الرقم 97450181366+ أو مراسلتنا عبر البريد الإلكتروني على princesscosmeticsqatar@gmail.com.
الشروط :
- مطلوب صبر العميل . لا توجد طلبات عاجلة، فقد تحدث تأخيرات محتملة أثناء تحديد مصادر المنتج والشحن والتخليص الجمركي.
- لا يجوز إلغاء الطلب بعد التأكيد، لأن ذلك قد يؤدي إلى حظر عمليات الشراء المستقبلية معنا.
PRODUCTS
Princess Cosmetics offers only 100% Genuine products procured directly from the official retailer and Brand manufacturer. Our status as an authorized distributor for some brands allows us to procure products directly from the brand itself. Your trust is our top priority. We are a Theqa Trustmark Certified, view our certification at the bottom of our page to ensure legality in Qatar.
تقدم Princess Cosmetics منتجات أصلية 100% فقط يتم شراؤها مباشرة من بائع التجزئة الرسمي والشركة المصنعة للعلامة التجارية. إن وضعنا كموزع معتمد لبعض العلامات التجارية يسمح لنا بشراء المنتجات مباشرة من العلامة التجارية نفسها. ثقتكم هي أولويتنا القصوى. نحن معتمدون من شركة Theqa Trustmark، يمكنك الاطلاع على شهادتنا في أسفل صفحتنا لضمان شرعيتها في قطر.
SHIPPING
Items can be returned under the specified condition but require confirmation from our end
Minimum order for free delivery varies by location. Review delivery charges at the bottom of this page.
Zone A (Nearby Doha Areas) - Minimum 60 QAR Free Delivery, less charge 10 QAR
Zone B (Far Doha Areas) - Minimum 150 QAR Free Delivery, less charge 15 QAR
Zone C (Outside Doha Areas) - Minimum 200 QAR Free Delivery, less charge 25 QAR
Zone D (Al Khor, Abu Samra. Dukhan, Mesaieed, Shamal, Shahaniya) - Minimum 350 QAR free delivery, less charge 40 QAR
You can check your location and delivery charges at the bottom of this page.
يختلف الحد الأدنى للطلب للحصول على توصيل مجاني حسب الموقع. يرجى الاطلاع على رسوم التوصيل في أسفل هذه الصفحة.
المنطقة "أ" (المناطق القريبة من الدوحة) - الحد الأدنى للطلب 60 ريالاً قطرياً للحصول على توصيل مجاني؛ وفي حال قلّت قيمة الطلب عن ذلك، تُفرض رسوم قدرها 10 ريالات.
المنطقة "ب" (المناطق البعيدة في الدوحة) - الحد الأدنى للطلبات 150 ريالاً قطرياً للحصول على توصيل مجاني؛ وفي حال كانت قيمة الطلب أقل، تُفرض رسوم توصيل قدرها 15 ريالاً قطرياً.
المنطقة C (المناطق خارج الدوحة) - الحد الأدنى للطلب 200 ريال قطري للحصول على توصيل مجاني؛ وفي حال كان المبلغ أقل، تُفرض رسوم قدرها 25 ريالاً قطرياً.
المنطقة D (الخور، أبو سمرة، دخان، مسيعيد، الشمال، الشحانية) - توصيل مجاني للطلبات بقيمة 350 ريالاً قطرياً أو أكثر؛ وتُفرض رسوم قدرها 40 ريالاً قطرياً على الطلبات التي تقل قيمتها عن ذلك.
يمكنك التحقق من موقعك ورسوم التوصيل في أسفل هذه الصفحة.
We do of course do our best to ensure that every item we packed is correct. However, mistakes unfortunately do happen. Should you receive incorrect item kindly message us as soon you receive your order in order to replace with the correct item.
- Incorrect items can be returned within 7 days of receiving your order.
- Product must be in good condition and seal must be intact.
نحن نبذل قصارى جهدنا بالطبع لضمان صحة جميع الأصناف التي نقوم بتعبئتها، ولكن قد تحدث أخطاء أحياناً. لذا، يرجى التواصل معنا فور استلام طلبك في حال تلقيت صنفاً غير صحيح، وذلك لنتمكن من استبداله بالصنف الصحيح.
- يمكن إرجاع الأصناف غير الصحيحة في غضون 7 أيام من استلام طلبك.
- يجب أن يكون المنتج في حالة جيدة وأن يكون الختم سليماً.
Eligibility for Returns or Exchange:
- Products may be returned or exchanged within 7 days from the date of purchase.
- Items must be unopened, unused and in their original sealed packaging.
- The original receipt or proof of purchase is required.
- Returns and exchanges must be made in person at our store.
Non-Returnable Items:
Opened, or used skincare, beauty, cosmetics, and personal care products are not eligible for return or exchanged due to hygiene and safety reasons. Items purchased on promotion, clearance, or special offers are non-returnable unless defective.
Defective or Incorrect Products:
If a product is found to be defective, damaged, or not as described at the time of sale, or may be returned or exchanged even if opened. The issue must be reported within 2 days upon receipt.
Important Notes:
Products must be in resalable condition. Management reserves the right to inspect returned items before approving any return or exchange. Refunds, if applicable, will be processed using the original payment method or subject to management approval.
PAYMENT
We accept the following payment methods:
- Cash on delivery
- Card on delivery
- Online Payment (Debit/Credit/Apple Pay/AMEX/Google Pay)
- Payment Link
نقبل طرق الدفع التالية:
الدفع عند الاستلام، الدفع بالبطاقة عند الاستلام، الدفع عبر الإنترنت (بطاقة خصم/ائتمان/Apple Pay/AMEX/Google Pay)، أو رابط الدفع.
DELIVERY CHARGE PER LOCATION
Orders of 60 QAR or more qualify for free delivery; otherwise, a 10 QAR delivery fee is charged
تتأهل الطلبات التي تبلغ قيمتها 60 ريالاً قطرياً أو أكثر للحصول على خدمة التوصيل المجاني؛ وفيما عدا ذلك، تُفرض رسوم توصيل قدرها 10 ريالات قطرية.
• Al Bidda
• Al Ghanim
• Al Hamam
• Al Hitmi
• Al Nasser/Mirqab
• Alsadd/HMC
• Bin Mahmoud
• Doha Jadeed
• Fereej Abdul Aziz
• Fereej Al Ali
• Fereej Al Asiri
• Hilal
• Mansoura
• Matar Qadeem/Old Airport
• Muntazah
• Musheirab
• Najma
• New Salata
• Nuiaja
• Old Salata
• Thumama
• Umm Ghuwailina
Orders of 150 QAR or more qualify for free delivery; otherwise, a 15 QAR delivery fee is charged
الطلبات التي تبلغ قيمتها 150 ريال قطري أو أكثر مؤهلة للتوصيل المجاني؛ بخلاف ذلك، يتم فرض رسوم توصيل بقيمة 15 ريال قطري
• Abu Hamour
• Abu Sidra
• Ain Khalid
• Al Kheesa
• Al Soudan
• Al Waab
• Aziziyah
• Bani Hajer
• Barwa City
• Bin Omran/ Fereej Kulaib
• Corniche/ Westbay - Free delivery for minimum 100 QAR if less we charge 15 QAR
• Dafna
• Doha International Airport
• Duhail
• Education City
• Gharaffah
• Industrial Area
• Izghawa
• Katara
• Khartiyat
• Luqta
• Lusail
• Madinat Khalifa
• Mamoura
• Markhiya
• Mehairja
• Messila
• Mesaimeer
• Muiather
• Muraik
• Onaiza
• Qatar University
• Rawdat Al Hamama
• Rayyan
• Souq
• The Pearl
• Umm Salal
• Wakra/Wukair
Orders of 200 QAR or more qualify for free delivery; otherwise, a 20 QAR delivery fee is charged
الطلبات التي تبلغ قيمتها 200 ريال قطري أو أكثر مؤهلة للتوصيل المجاني؛ بخلاف ذلك، يتم فرض رسوم توصيل بقيمة 20 ريال قطري
• Al Wajba
• Mall of Qatar
• Mebaireek - Zone 81 (minimum 250 QAR / الحد الأدنى 250 كار)
• Umm Qarn
Orders of 350 QAR or more qualify for free delivery; otherwise, a 40 QAR delivery fee is charged. All deliveries take place every MONDAY morning only, strictly between 8:30am-1:00pm. Please note that we don't process your order if its place on the same day as we need 1 day to pack your orders. Make sure to place your order before Monday.
الطلبات التي تبلغ قيمتها 350 ريال قطري أو أكثر مؤهلة للتوصيل المجاني؛ أما الطلبات الأقل من ذلك، فتُفرض عليها رسوم توصيل قدرها 40 ريال قطري. تتم جميع عمليات التوصيل صباح كل يوم اثنين فقط، بين الساعة 8:30 صباحًا و1:00 ظهرًا. يُرجى العلم بأننا لا نقوم بتجهيز طلبك إذا تم تقديمه في نفس اليوم، حيث نحتاج إلى يوم كامل لتجهيز الطلبات. لذا، يُرجى التأكد من تقديم طلبك قبل يوم الاثنين.
• Alkhor Municipality (Simaisma, Alkhor City, Al Thakhira, Ras Laffan)
• Al Shamal Municipality (Fuwayrit, Shamal, Zubarah)
• Al Shahaniya Municipality (Dukhan, Umm Bab, Rawdat Rashed, Al Shahaniya City, Al Jemailiya)
• Abu Samra
• Mesaieed