Frequently Asked Questions

At Princess Cosmetics, the complete satisfaction of our customers is our top priority - and that includes providing answers to all of your questions from the convenience of your own home. Check out some of our frequently asked questions below to get the information you need. If anything still seems a bit unclear, don’t hesitate to get in touch we’ll be happy to help you out, please contact us at princesscosmeticsqatar@gmail.com.

 

ORDER

Ordering in our website is very fast and easy! You just have to create an account, fill up your Name, Email adress, and your password and your all set.

Yes you can, simply go to your account, click for View Address on the right side, click edit and then you can enter your new details. You can also click it as a default address.

We do not work with discount codes a lot.We do our best to always offer the best price as possible, thus we do not offer discount codes for new customers, nor due to a certain value of the order. If we offer a discount code due to a certain promotion organized by us - it is a limited time offer and the information about the code will be provided clearly on our website, along with the information about the campaign.

We also offer special campaigns that all customers love with a lot of discounts, and giveaways. We cannot reveal our secrets ahead of time but all promotions are advertised on our website, Facebook and Instagram.

Our team works hard to pick and pack your orders as quickly as possible therefore there's a very limited amount of time after an order has been placed, when we may be able to cancel or amend your order.

If you haven't receive your schedule delivery from us. You may email us by princesscosmeticsqatar@gmail.com, message us by WhatsApp +974 5018 1366 or by Facebook/Instragram messenger.

Once you placed your order, you will receive an automatic order confirmation e-mail with your order number and details that you provided during Checkout. Its the perfect time for you to double check your order (Items, Mobile no and Location). In case of any doubts or errors - please contact us immediately. Kindly note we have minimum for Free delivery depends on location so please check your Zone Category where your location belong in order for us to process your order as fast as we can.

If ever you choose the wrong Zone we will email you if you will proceed with the delivery charge or if you want to add any product in your order to avail the free delivery.

Yes of course. Kindly message us with the product photo and the complete name of product by Whatsapp +974 5018 1366 or email us princesscosmeticsqatar@gmail.com.

Note: We cannot promise that we can provide all your request but we will try our best to provide it. Rest assured all preorder products are directly sourced from the official retailer and Brand manufacturer.

Conditions:

- Requester must be willing to wait. No rush order, Delays may occur while sourcing the product and shipping delays as well as the custom clearance.

- No cancellation once order confirmed or else will be banned in purchasing from us to avoid future preorder.

PRODUCTS

Princess Cosmetics only provides 100% Genuine products which we directly purchase from the official retailer and Brand manufacturer. Your trust is our top priority. We are also a Theqa Trustmark Certified, you can see our certification at the bottom of our page to assure you that all are 100% authentic.

SHIPPING

Yes we offer free delivery if you reach our minimum order depends on location. You may check below delivery charges.

Zone A - Minimum 60 QAR Free Delivery, less charge 15 QAR

Zone B - Minimum 150 QAR Free Delivery, less charge 15 QAR

Zone C - Minimum 100 QAR Free Delivery, less charge 15 QAR

Zone D - Minimum 350 QAR free delivery, less charge 40 QAR

You may check below for more info.

We do of course do our best to ensure that every item we packed is correct. However, mistakes unfortunately do happen. Should you receive incorrect item kindly message us as soon you receive your order in order to replace with the correct item.

- Incorrect items are eligible for returns for up to 2 days you receive your order.

- Product must be in good condition and sealed must be intact.

PAYMENT

We accept the following payment methods:

- Cash on delivery

- Card on delivery

- Bank Transfer (Message us by Whatsapp +974 5018 1366 for Bank Details or QR Code)

DELIVERY CHARGE

Free delivery for minimum 60 QAR if less charge 15 QAR for delivery

• Al Asiri

• Al Bidda

• Al Ghanim

• Al Hamam

• Al Hitmi

• Al Nasser/Mirqab

• Alsadd/HMC

• Bin Mahmoud

• Doha Jadeed

• Fereej Abdul Aziz

• Fereej Al All

• Hilal

• Mansoura

• Matar Qadeem/Old Airport

• Muntazah

• Musheirab

• Najma

• New Salata

• Nuiaja

• Old Salata

• Thumama

• Umm Ghuwailina

Free delivery for minimum 150 QAR if less charge 15 QAR for delivery

• Abu Hamour

• Abu Sidra

• Abu Samra

• Al Kheesa

• Al Soudan

• Al Waab

• Aziziyah

• Bani Hajer

• Barwa City

• Doha Int. Airport

• Duhail

• Education City

• Gharaffah

• Industrial Area

• Izghawa

• Katara

• Khartiyat

• Luqta

• Lusail

• Madinat Khalifa

• Mamoura

• Markhiya

• Mehairja

• Messila

• Mesaimeer

• Muiather

• Muraik

• Onaiza

• Qatar University

• Rayyan

• The Pearl

• Umm Salal

• Wakra/Wukair

Free delivery for minimum 100 QAR if less charge 15 QAR for delivery

• Ain Khalid

• Bin Omran/ Fereej Kulaib

• Corniche

• Dafna

• Souq

• Westbay

Free delivery for minimum 350 QAR if less charge 40 QAR for delivery.

Alkhor Municipality (Simaisma, Alkhor City, Al Thakhira, Ras Laffan)

Al Shamal Municipality (Fuwayrit, Shamal, Zubarah)

Al Shahaniya Municipality (Dikhan, Umm Bab, Rawdat Rashed, Al Shahaniya City, Al Jemailiya)

Mesaieed

RETURNS

Currently we are not accepting returns nor no exchange of products.

DELIVERY

We offer free delivery if you reach our minimum order amount. Check in FAQ page

CONTACT

+974 5037 8207 | +974 5018 1366

princesscosmeticsqatar@gmail.com